WE WILL TAKE BACK MOST MERCHANDISE, WITH RECEIPT, INTHE CONDITION IT LEFT THE STORE IN, WITH PRICE TAG INTACT AND STILL ON THE MERCHANDISE, IN ORIGINAL PACKAGING,
FOR A PERIOD OF 30 DAYS FROM THE DATE OF PURCHASE, FOR CASH OR CREDIT CARD REFUND. IF PAID BY CHECK, CASH REFUND WILL BE GIVEN ONLY AFTER 7 BUSINESS DAYS HAVE PASSEDAND CHECK HAS CLEARED.
NO EXCHANGES/REFUNDS/STORE CREDIT WILL BE GIVEN AFTER THE 30 DAY PERIOD.
NO RETURNS ON CLEARANCE ITEMS OR STOP & SAVE SPECIALS.NO RETURNS ON HOLIDAY/SEASONAL ITEMS AFTER THE HOLIDAY/SEASON HAS PASSED.
OPENED ITEMS DEEMED UNSATISFACTORY BY CUSTOMER FALL UNDER MANUFACTURERS WARRANTY AND ARE NOT COVERED UNDER PET NATIONS RETURN POLICY. PET NATION WILL BE HAPPY TO PROVIDE YOU WITH MANUFACTURERS CONTACT INFORMATION.
PETS/FISH: THERE IS NO GUARANTEE ON PETS.
WE SELL ONLY HEALTHY PETS AND CANNOT BE RESPONSIBLE FOR THEIR CARE AFTER THEY LEAVE OUR STORE. WE WILL TAKE BACK ANY PET THAT DID NOT WORK OUT FOR YOU IF WE DEEM THE PET HEALTHY.
THIS IS A COURTESY TO THE CUSTOMER AND TO BENEFIT THE WELFARE OF THE PET, ONLY IF OTHER OPTIONS OF FINDING THE PET A NEW HOME HAVE BEEN UTILIZED. PET WILL ONLY BE TAKEN BACK IN A SUITABLE CAGE WHICH WILL BECOME THE PROPERTY OF PET NATION.
NO REFUND WILL BE GIVEN FOR THE PET OR CAGE.
THERE IS NO GUARANTEE ON FISH. WE SELL ONLY HEALTHY FISH AND CANNOT BE RESPONSIBLE FOR THEIR CARE AFTER THEY LEAVE OUR STORE.
How To Return An ItemYour item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.2. Mail your returned item to:Pet Nation LLcReturns Department Tracking #1898 Andorra StNavarre, Florida 325663. Include in your package a signed letter stating the reason for your return and the original receipt.
All payment are in US Dollars.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
You can shop at www.petnation.org with confidence. We have partnered with Mercurypay , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
TurnaroundAll orders are shipped within 48 hours Monday - Friday 8am - 5pm.CarriersWe use the following carriers to deliver our orders:USPSUPSOrder TrackingIf a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.Shipping RatesThe rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.Back OrdersIf an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
PET NATION LLC SALES AND USE TAX POLICY STATEMENT
PET NATION LLC RECOGNIZES that sales tax is a very important source of funding for most state and local governments. We have prepared this Sales Tax Policy to explain to you when and why we collect sales tax on your purchases.
IMPORTANT NOTICE: Your purchase is NOT exempt from tax merely because Pet Nation llc has elected not to collect the tax from you at the time of your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire. or Oregon, your state most likely requires purchasers to report all purchases that are not taxed and pay tax on those purchases. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
PET NATION LLC COLLECTS SALES TAX in states where we have physical presence (or nexus), including Florida Pet Nation llc also collect sales tax in Streamlined Sales and Use Tax States, including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming.
PET NATION LLC DOES NOT COLLECT SALES TAX in any states NOT listed above because Pet Nation llc is not required to collect sales or use tax in these states.
FOR OUR TAX EXEMPT CUSTOMERS:
PET NATION LLC DOES NOT COLLECT SALES TAX if we have your exemption certificate on file, or you are shipping your order to a state that does not collect state or local sales or use tax.