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RETURN POLICY

MERCHANDISE:

WE WILL TAKE BACK MOST MERCHANDISE, WITH RECEIPT, INTHE CONDITION IT LEFT THE STORE IN, WITH PRICE TAG INTACT AND STILL ON THE MERCHANDISE, IN ORIGINAL PACKAGING,

FOR A PERIOD OF 30 DAYS FROM THE DATE OF PURCHASE, FOR CASH OR CREDIT CARD REFUND. IF PAID BY CHECK, CASH REFUND WILL BE GIVEN ONLY AFTER 7 BUSINESS DAYS HAVE PASSEDAND CHECK HAS CLEARED.

NO EXCHANGES/REFUNDS/STORE CREDIT WILL BE GIVEN AFTER THE 30 DAY PERIOD.

NO RETURNS ON CLEARANCE ITEMS OR STOP & SAVE SPECIALS.NO RETURNS ON HOLIDAY/SEASONAL ITEMS AFTER THE HOLIDAY/SEASON HAS PASSED.

OPENED ITEMS DEEMED UNSATISFACTORY BY CUSTOMER FALL UNDER MANUFACTURERS WARRANTY AND ARE NOT COVERED UNDER PET NATIONS RETURN POLICY. PET NATION WILL BE HAPPY TO PROVIDE YOU WITH MANUFACTURERS CONTACT INFORMATION.

PETS/FISH: THERE IS NO GUARANTEE ON PETS.

WE SELL ONLY HEALTHY PETS AND CANNOT BE RESPONSIBLE FOR THEIR CARE AFTER THEY LEAVE OUR STORE. WE WILL TAKE BACK ANY PET THAT DID NOT WORK OUT FOR YOU IF WE DEEM THE PET HEALTHY.

THIS IS A COURTESY TO THE CUSTOMER AND TO BENEFIT THE WELFARE OF THE PET, ONLY IF OTHER OPTIONS OF FINDING THE PET A NEW HOME HAVE BEEN UTILIZED. PET WILL ONLY BE TAKEN BACK IN A SUITABLE CAGE WHICH WILL BECOME THE PROPERTY OF PET NATION.

NO REFUND WILL BE GIVEN FOR THE PET OR CAGE.

THERE IS NO GUARANTEE ON FISH. WE SELL ONLY HEALTHY FISH AND CANNOT BE RESPONSIBLE FOR THEIR CARE AFTER THEY LEAVE OUR STORE.

 

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 
 
1. Please email customerservice@petnation.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     Pet Nation LLc
     Returns Department Tracking # 
     1898 Andorra St
     Navarre, Florida 32566
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

 

PAYMENTS

                                                                                                                                            

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All payment are in US Dollars.

 

PRIVICY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

You can shop at www.petnation.org with confidence. We have partnered with Mercurypay , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

 

 

 
Back Orders 
 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.